CUSTOMER FAQHow can My Wedding Concierge save me time?
How can My Wedding Concierge save me money?
Do I have to create an account to send an enquiry?
How do I send out a mass enquiry?
How do I use the shortlist?
Is there only 1 shortlist?
How do I know if I've already sent an enquiry to a business?
Why are some businesses not selected in my shortlist?
How can I get the most out of the enquiries that I send?
I don’t know the answer to all the questions on the enquiry form? What should I do?
How long will it take to receive responses to my enquiries?
I would like to learn more about a business, before I send them an enquiry. How can I do that?
How will businesses contact me in regards to my enquiry?
How much does it cost to make contact with the businesses?
How is my information used?
After I sent a mass enquiry, I received an email notification. What is this for?
Can I use My Wedding Concierge to organise my entire wedding?
Is the mass enquiry feature just a way of getting the cheapest possible price?
Am I obligated to accept a quote once I receive it?
Q How can My Wedding Concierge save me time?
A My Wedding Concierge saves you time when organising your wedding by cutting down the amount of time you spend making enquiries to individual businesses. By using our unique “mass enquiry” feature, you can instantly send identical enquiries to multiple businesses at the same time!
Q How can My Wedding Concierge save me money?
A You’ll be sure to save money by using My Wedding Concierge because suppliers will be competing for your business!
Business owners will know that when they receive your enquiry, that some other businesses have received the same enquiry as well. This means they’ll be eager to impress so they can win your business. This may mean discounts, added value, bonus upgrades, or anything else they might offer you!
Q Do I have to create an account to send an enquiry?
A No! The beauty of My Wedding Concierge is that you don’t have to have an account to use it! It’s quick and easy to search for businesses, and start sending enquiries. Then just sit back and wait for the responses to start coming in.
Q How do I send out a mass enquiry?
A It’s easy… Just perform a search for a service in your preferred location. Then start selecting businesses to add to a shortlist. Once you’re happy with your shortlist, you can select the “send mass enquiry” option, then just fill out the details and you’re done!
Q How do I use the shortlist?
A Use the shortlist in the same way you might add something to a “favourites” list. Simply select the “add to shortlist” button that appears next to every business listing, and it will be added to the shortlist for that category.
Q Is there only 1 shortlist?
A No. Every category has it’s own shortlist, which means that you can add bridal stores to a shortlist, and during the same session also add venues to a shortlist. The website will intelligently add them to their respective shortlist category so nothing gets mixed up.
Q How do I know if I've already sent an enquiry to a business?
A In each shortlist, you’ll see a tick next to each business you’ve added. This tick becomes highlighted once you send that business an enquiry. This enables you to keep track of businesses that have already been sent an enquiry so that you don’t double up by accident.
Q Why are some businesses not selected in my shortlist?
A Some businesses may appear to not be selected when you view the shortlist. This is either because you’ve already sent that business an enquiry, or you’ve previously de-selected that business. If you are certain that you want to send them another enquiry, then just manually re-select them again.
Q How can I get the most out of the enquiries that I send?
A The most important thing to do is to be as accurate and detailed as possible. The businesses will be able to send you a more accurate quote if they have a thorough idea of what they’re quoting on. So do your best to fill in all of the questions.
The field labelled “comments” is one of the most important on the form. This is where you can include as much extra information as possible… Include links to photos, YouTube videos, articles, and include any other information that the business might find useful when putting together their quote for you.
Q I don’t know the answer to all the questions on the enquiry form? What should I do?
A That’s ok. If you don’t know the answer to all the questions just do your best. Just remember that the more information the business has, the more easily they’ll be able to give you an accurate quote based on your requirements.
Q I would like to learn more about a business, before I send them an enquiry. How can I do that?
A If you’d like more information about a business you’re considering, just click on the business name to view their profile page. This page features more detailed information about their business, as well as their contact details, and any other points of contact that you may find useful such as Facebook and twitter. You’ll also be able to click through to their website from here if you want to.
Q How will businesses contact me in regards to my enquiry?
A Businesses may contact you either by phone or email. If you have a preference as to when and how you want to be contacted, make note of that in your enquiry too.
Q How is my information used?
Q After I sent a mass enquiry, I received an email notification. What is this for?
A This is just to help you keep track of who you’ve sent enquiries to, and who has responded. The email contains a list of the businesses that you just sent the mass enquiry to, so hold on to it and use it as a checklist for when the businesses start responding.
Q Is the mass enquiry feature just a way of getting the cheapest possible price?
A Certainly not. It’s a way of enabling people to organising their weddings in a more efficient manner. The mass enquiry feature enables this by cutting down the time spent making enquiries one at a time, and also by creating a competitive environment, ensuring that customers can easily compare and decide which businesses they want to work with.
Businesses may choose to impress customers by delivering a fast turnaround time, superior quality products or services, bonus offers or discounts. It’s 100% up to the customers as to what they want.